Privacy Policy

Thermal-Systems.co.uk Limited
PRIVACY POLICY

Thermal-Systems.co.uk Limited is strongly committed to respecting privacy and protecting personal data.
This privacy statement describes what personal data we collect and how it is used and also provides
information about individuals’ rights.
It applies to personal data provided to us, both by individuals themselves or by others. We may use personal
data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the
point of collection.
We may collect, store and use the following kinds of personal data: personal contact details including names,
addresses, telephone numbers, email address, company names and job titles / position within a company.
• Why do we process data?
• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Retention Periods
• Access to your information and correction
• Cookies
• Websites
• Changes to our privacy policy
• How to contact us
Why do we process data?

We use your data to provide you with products and services including feedback and enquiries and for safety
and security purposes. We will use your data to comply with laws and regulations.

What information do we collect about you?
We collect and store information about you when you contact us for a quote or to instruct us to provide
products and / or services. Data collected: name, company name, position/job title, address, telephone
numbers and email address. We record, analyse and store details of product and service purchase history,
dates and recordand store details of all related information such as emails, letters and phone calls.
Website usage information can be collected using cookies if you choose to allow them.

How will we use the information about you?
We collect information about you to process your quote, order or query and use it to contact you regarding
the same.
Thermal-Systems.co.uk Limited will not share your information for marketing purposes. Access to your
personal data is only provided to our staff when it is being processed. We may need to provide your personal
data to third parties only when an order is to be delivered directly to yourself or our approved sub-contractor
needs to contact you directly to complete work on behalf of ourselves.
Marketing.

We would like to send you information which may be of interest to you. If you have consented to receive
marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for
marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email support@thermal-systems.co.uk.
Retention Periods
We will keep the information held on you until you tell us not to; or in line with legal requirements such as
tax and accounting retention periods.

Thermal-Systems.co.uk Limited

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of
some or all your personal information, please email or write to us using the details provided below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct
or remove information you think is inaccurate.
You may be able to request the deletion or removal of personal data where there is no compelling reason for
its continued processing. However, this is not an absolute or automatic right as there may be contractual,
business or legal reasons why the information cannot be immediately deleted. You will be provided with the
reasons if your request for information to be deleted is denied.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor
behaviour information. This information is used to track visitor use of the website and to compile statistical
reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from
your browser. However, in a few cases some of our website features may not function as a result.
Websites
This privacy policy applies to all Thermal-Systems.co.uk Limited websites
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on our website.
How to contact us
Please contact us if you have any questions or concerns about our privacy policy or any information we hold
about you by email at support@thermal-systems.co.uk or write to us at Thermal Systems Ltd, Unit 3, Birch
House Business Centre, Hen Lon Parcwr, Ruthin, LL15 1NA